I called AXI this afternoon at close to 3:30 pm to place a request for service. I was not expecting an immediate response, thinking that NECC is not a high priority site since we do not service patients. To my surprise a service engineer was available and was at the school before 4:00 pm. Fortunately the needed repair was relatively minor – the vertical lock on the overhead crane was stuck due to a loose bolt. The students will not be disappointed when they come to lab tomorrow morning!
No matter what time of day or the reason for the call, the response from AXI is always pleasant, professional and fast. All are qualities that make AXI a great company to work with. Plus I know the owners.
I just wanted you both to know that we appreciate your continued support.
Patricia Willett, BS, RT(R)(CT)
Professor, Radiologic Technology Program
Northern Essex Community College
45 Franklin Street
Lawrence, MA 01841